Shipping Information

All safes are individually inspected prior to shipping. The size and weight of your safe purchase will determine the shipping method. Ship time is typically around five to ten business days depending on availability.

All safes weighing 100 lbs. or less will be shipped via Canpar.

All safes weighing in excess of 100 lbs. will be shipped via truck to your destination of choice anywhere in Canada. Safes shipped via truck will arrive to the specified address and will be lowered to the ground by the trucking company at no additional charge. This service does not include any stairs or steps or inside delivery. The trucking company is only supplied with a hand truck or pallet jack, and is limited to their equipment.

IMPORTANT: All deliveries must be signed for at the time of delivery; therefore the customer must be present. The trucking company will not leave a safe if no one is available to sign for the shipment at the delivery address. The trucking company will also charge a redelivery fee of $75.00 or more depending on weight, which will be payable by the customer."

Shipping Costs
There are NO SHIPPING CHARGES to most homes and businesses anywhere in Canada. However, in some remote rural areas, islands, toll bridge access areas, etc. may be subject to additional charges. If any additional charges apply the customer will be notified before shipping.

Returns
Returned merchandise must be in the original box and in good condition. Merchandise may not be returned without our prior approval and the issuance of a Returned Goods Authorization (RGA). When returned, goods and their cartons must be in perfect unused, resalable condition. All returns are subject to our inspection and approval and a reasonable handling charge. Non-stock, special goods or items fabricated, modified, or cut to size per order are not returnable.

Customer will also be responsible for shipping the safe back to the warehouse. No returns will be accepted after 3 days of receipt. No returns on any electrical products.

Restocking Fee
A restocking fee for undamaged returns will be subject to a minimum 20% of the original purchase cost.

Damaged Goods
If the merchandise you receive is damaged, you must contact the freight carrier for reconciliation. Please inspect all merchandise before signing for it. In case of damage we recommend you take pictures of all damaged items to support your claim.

Refunds
Refunds will be applied to the same credit card used for payment